🚚 Orders & Shipping
📦 How long will my order take?
All our cases are made just for you! 💖 Orders are usually dispatched within 2–3 working days, and delivery takes 3–7 business days depending on your location.
🌍 Do you ship across India?
Yep! We deliver all over India, from metro cities to small towns. 🇮🇳
📍 How can I track my order?
Once your order ships, we'll send you a tracking link via email (and SMS,Whatsapp, where available). Easy peasy. 📲
📱 Products
🤔 Will this case fit my phone?
Just select your exact phone model before adding to cart. Double-check your device model in Settings → About Phone if you're unsure.
🛡️ Are your cases protective?
Absolutely! Our cases are designed for everyday protection with raised edges to help protect your screen and camera from daily bumps and scratches.
⚡ Do your cases support wireless charging?
Most of our cases do! Wireless charging works without removing the case.
🎨 Will the print fade over time?
Nope! We use premium printing techniques to keep your designs vibrant for a long time with normal use.
💳 Payments
💸 Do you offer Cash on Delivery (COD)?
Yes! We offer Partially Paid COD on eligible orders.
Simply pay 25% of your order value online while placing your order, and pay the remaining 75% to the delivery partner when your package arrives. 💖
This helps us reduce fake orders while keeping COD convenient for genuine shoppers.
🤔 Why do I need to pay 25% in advance for COD?
To keep our prices fair and reduce fake or unclaimed COD orders, we require a 25% advance payment on all COD purchases. Your remaining 75% is paid only after your order is delivered to you. ✨
It's a simple way to ensure faster processing and a smoother shopping experience for everyone. 💕
🔒 Is it safe to pay online?
100%. All payments are processed through secure payment gateways.
🔄 Returns & Replacements
😕 What if I receive a damaged or wrong product?
We'll make it right! Just contact us within 24 hours of delivery with clear photos and your order number.
🔄 Can I exchange my phone case?
Exchanges are available for damaged, defective, or incorrect items. We don't offer exchanges for incorrect model selections or change of mind.
❌ Can I cancel my order?
Orders can usually be cancelled within 1 hour of placing them. Once production starts, cancellations aren't possible.
❤️ Care & Support
🧼 How do I clean my phone case?
Just wipe it with a soft microfiber cloth. Avoid harsh chemicals or abrasive cleaners.
📞 How can I contact you?
Drop us an email or send us a DM on Instagram—we're always happy to help! 💌
🌱 Why are your cases made after ordering?
We produce every case on demand to reduce waste and avoid unnecessary overproduction. Better for you, better for the planet. 🌍💚
🎁 Is this a good gift?
100%. Our packaging is gift-worthy, and our designs are guaranteed to make someone's day. ✨
⭐ Why choose The Case Company?
Because boring phone cases aren't our thing. 😌
✨ Premium quality
🎨 Unique designs you won't find everywhere
🛡️ Everyday protection
🚚 Fast shipping across India
💖 Made with love, packed with care
💬 Still have questions?
Didn't find what you were looking for? No worries—we're just one message away! 💌
Email us: info@thecasecompany.in
DM us on Instagram: @thecasecompany.in
We'll get back to you as quickly as possible! 🚀