RETURNS POLICY

In order to return the product to us, you must contact us by filling up this form https://forms.gle/gKd1i8A6grPbJVxF8 within 24 hours or connecting with us on Instagram with your proof of purchase from our website and two (2) photos of the product you wish to return.

• The product must be in its original packaging including all content in perfect resellable condition.

• Unboxing video is must for any type of claim.

Once we have all the information provided along with photos to demonstrate the above conditions are met, we will further assist you with the next step to this return process.

In certain conditions, phone model name screenshot has to be submitted for further proceedings.

Next Steps:

To return your product, Kindly ship the received item at following address:

303 3rd Floor RG Complex Plot No.8 MLU Pocket Dwarka Sector-5 New Delhi - 110075

We strongly recommend choosing a mailing service with tracking option for the return package. If the package does not reach us safely, we are unable to issue any store credit. We are not liable for lost or stolen package during this return transit. For missing packages, POD is must incase the product is delivered. 

Once we have received your package and our quality assurance team has verified the contents meet the conditions above, we will contact you and offer you the option of an exchange.

If your store credit is approved, then it will be processed, and will automatically send via mail, within 4-7 working days.

There are certain situations we will not be able to exchange your product (if applicable):

• If an item is not in its original condition, is damaged or has missing parts not due to our error.
• If the replacement is initiated more than 24 hours after delivery.

Replacement Policy:

If the product received is wrong, The Case Company will replace the product at no additional cost.

Incase of wrong product received, a replacement request needs to be raised within 24 hours of delivery.