We are a customer-first company, and we strive to provide the best quality products with a seamless experience for you. Still, sometimes things happen, so if there's anything wrong with the item you have received, we will do our best to fix it and be satisfied.

We take pride in delivering top-notch products, and while we strive for excellence, there are instances where we've had to replace items that were defective or damaged during shipping. If you receive a product in a broken or unusable condition, we will promptly replace it at no cost to you.

During the ordering process, you will be prompted to confirm specific details such as item size, design, model, and spelling. Please note that providing inaccurate information voids eligibility for exchanges or returns. Consequently, we cannot accept returns or exchanges for incorrectly selected items, sizes, or models.

How do I cancel my order?

To opt for cancellation of your order, fill the form within 1 hour of placing the order. You can only cancel your order if we still haven't taken the product to production. We will not be able to cancel your order once it has been shipped out. Please click on the following google form link to submit request for cancellation.

How do I exchange my order?

Items that go through our store after payment are finalized and are eligible for exchange only when the product arrives at your doorstep in a damaged, broken, defective or not usable condition.

Products being exchanged must be intact, unused and should be sent back in the original packaging.

You will be asked to confirm all details before return, the size, model and other specifications of the product. Incorrect sizes, designs that have been voluntarily ordered cannot be exchanged. Please click on the following google form link to submit request for exchange.


To opt for exchange contact fill the form within 24 hours of receiving the product. Items received for exchange is inspected to assure if it’s qualified for return. 

Am I responsible for shipping costs?

Once you have placed your order with us, you are responsible for all return shipping costs with reference to the same tracking number as per the order.

As per our return policy, you are completely responsible for the shipping cost on returning products to us. 

WARNING: Personalized products are one of a kind and has been manufactured only for you. Therefore we can not exchange or refund any customized products under any circumstances unless the product has a manufacturer's defect.