At The Case Company, we are committed to delivering a seamless shopping experience and products that match your expectations. We take pride in offering the highest quality products and customer service.

Exchange & Replacement Policy

We understand that sometimes things may not go as planned. If you receive a product that is damaged, defective, or broken during transit, we will gladly replace it free of charge.

Eligibility for Exchange

1. Damaged/Defective Products:

• If your product arrives in a damaged or unusable condition, contact us at info@thecasecompany.in within 24 hours of delivery.

• Unboxing video is must for any type of claim.

2. Original Packaging:

• The product must be returned in its original packaging, including all contents, in perfect resellable condition.

3. Verification Process:

• In some cases, you may be required to submit a screenshot of your phone model name for processing the exchange.

If the product is not available for replacement due to stock unavailability, we will issue a refund.

Non-Eligible Conditions

• Incorrect size, design, or model selected by the customer at checkout.

• Items not in original condition, with missing parts, or damaged due to customer error.

• Replacement requests made after 24 hours of delivery.

How to Initiate a Return or Exchange

1. Email us at info@thecasecompany.in with your order details and issue description.

2. Once approved, securely pack the product and ship it to:

Return Address:

303, 3rd Floor, RG Complex, Plot No. 8, MLU Pocket, Dwarka Sector-5, New Delhi - 110075

3. Use a trackable shipping service to ensure safe delivery. We are not liable for packages lost or stolen during transit.

 Order Cancellation Policy

• You can cancel your order before it enters production by emailing info@thecasecompany.in.

• Orders cannot be canceled once they are shipped.

Shipping Costs for Returns

• Customers are responsible for all return shipping costs.

Replacement Policy

1. If the wrong product is delivered, a replacement request must be raised within 24 hours of delivery.

2. Replacements are shipped within 48 hours of approval.

3. If the replacement product is unavailable, a refund will be issued.

4. Once a replacement is issued, it cannot be returned or replaced again.

Additional Notes

• For claims regarding missing packages, Proof of Delivery (POD) is required.

• If the product fails quality assurance checks, we reserve the right to decline the exchange or replacement.

For further assistance, please email us at info@thecasecompany.in. We’re here to help and ensure a smooth shopping experience!